Refunds / Exchanges 

Items purchased from littlemagics.ca are eligible for a refund as Store Credit only once the product is deemed defective by our Experience Team. 

Defective / Damaged Product(s) 

All products are eligible for the Return Process for up to 14 calendar days from the day you receive your order and will be confirmed by your tracking number. We do require details and photo(s)/video(s) of the product in question. Store Credit will be issued once verified as a manufacturer defect and may be required to be returned to us at our cost. Defects or damage resulting from accidents, neglect or misuse are not covered by our Return Policy. 

Missing / Wrong Product(s) 

If you are missing an item from your order, and to ensure a smooth process, please provide details of the item in question along with an image of the packing slip. We require the packing slip from your order to validate what was sent in your parcel. Any incorrectly sent products must be returned unused, unopened and in original packaging. Our team will provide a return label for any product that is required to be shipped back to our depot. 

Wrong Product(s) Ordered 

Mistakes happen! If you have incorrectly ordered a product we can proceed with a refund as Store Credit as long as the product is UNUSED, UNOPENED, and in original packaging. You will need to send the product back to our depot at your own shipping cost. 

Once the product is received and reviewed, we will proceed with the refund as Store Credit. Returned items that are damaged or used may not be accepted for a refund as Store Credit at the discretion of littlemagics.ca. We can ship the product back to you at your own cost. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved arrangements will be made to refund your purchase. 

Sale items 

Only regular priced items may be refunded. Sale items cannot be refunded. 

Need help? 

Contact us at contact@littlemagics.ca for questions related to refunds and returns.